Once treatment under New Zealand’s ACC has concluded, a Completion Report is completed by clinicians in collaboration with the kiritaki (client).
This report template synthesises information from NovoNote and NovoPsych psychometrics to assist clinicians in preparing a draft Completion Report (ACC8544). It provides a summary of treatment outcomes, recovery goal achievement, and the self-management plan developed to support the kiritaki’s ongoing wellbeing independently.
Note: NovoNote also includes the related templates:
ACC Completion Report (ACC8544)
1. Kiritaki Details
2. Current Situation and Impacts
3. Review of Recovery Goals
If new goals have been identified since the previous report, for each additional goal:
4. Next Steps
5. Other Information
6. Provider Declaration
ACC Completion Report (ACC8544)
1. Kiritaki Details
Kiritaki name: Emma Brown
Date of birth: 14 March 1989
Claim number: ACC-2025-048832
Contact details / safe contact: 11 NovoNote Street, NovoPsych, Australia. Safe contact: Emma’s mobile. Do not leave a voicemail or send correspondence to her home address.
Service being completed: Tailored Support to Wellbeing
2. Current Situation and Impacts
a. Changes to presentation:
Emma has made substantial progress over the course of treatment. Intrusive memories have reduced to below clinical threshold frequency and she reports that when they do occur she is able to manage them effectively using her grounding and self-regulation skills. Sleep has improved significantly, with nightmares now occurring only occasionally. Hypervigilance and emotional numbing have largely resolved. Emma describes feeling more like herself than she has in several years and reports a meaningful improvement in her overall sense of wellbeing.
b. Changes to life situation:
Emma has returned to full-time teaching and reports that she is managing her work environment with confidence. Her social engagement has increased substantially and she is maintaining regular contact with close friends and family. No new psychosocial stressors or significant life events have been reported since the previous report.
Risk:
No. No risk concerns have been identified at the time of this completion report.
c. Changes affecting access to services:
No changes to Emma’s access to services have been identified. She attended all scheduled sessions throughout the treatment package.
Changes to non-ACC supports:
N/A. No changes to non-ACC supports have been documented since the previous report.
3. Review of Recovery Goals
Outcome of recovery goal 1
Goal description: Reduce the frequency and intensity of PTSD intrusive symptoms to below clinical threshold on the PCL-5.
What progress has been made towards achievement of this goal?
Clinical progress: Emma has achieved this goal. Intrusive memories, which were occurring daily at the commencement of treatment, now occur rarely and are managed effectively when they arise. Nightmares have largely resolved. Emma demonstrates consistent and independent use of grounding strategies across a range of contexts.
Outcome measures: PCL-5 — administered 06/01/2026 (baseline): Total score 48 — Severe range. Administered 12/05/2026 (completion): Total score 18 — below clinical threshold (below 33). This represents a reduction of 30 points and indicates full symptom remission across all PTSD symptom clusters.
If the expected progress towards this goal has not been made, describe the circumstances contributing to this: Not applicable.
Status: Satisfactorily achieved.
Outcome of recovery goal 2
Goal description: Improve capacity to attend work full-time without significant trauma-related distress.
What progress has been made towards achievement of this goal?
Clinical progress: Emma has been attending work full-time for the past two months without significant distress. She reports that her pre-work grounding routine has become habitual and that she no longer finds her work environment consistently triggering. Occasional difficult moments occur but are managed independently and do not significantly impact her functioning.
Outcome measures: None administered for this goal. Self-reported work attendance and distress ratings reviewed across the final four sessions confirmed sustained full-time attendance without clinically significant distress.
If the expected progress towards this goal has not been made, describe the circumstances contributing to this: Not applicable.
Status: Satisfactorily achieved.
Outcome of recovery goal 3
Goal description: Increase social engagement and reduce avoidance of interpersonal situations.
What progress has been made towards achievement of this goal?
Clinical progress: Emma has made substantial progress toward this goal. She is engaging regularly in social activities with friends and family and reports that avoidance of interpersonal situations has largely resolved. She continues to attend her walking group weekly and has expanded her social activities to include occasional larger group settings.
Outcome measures: None administered for this goal. Self-monitored social activity log reviewed across final sessions confirmed consistent engagement in three or more social activities per week.
If the expected progress towards this goal has not been made, describe the circumstances contributing to this: Not applicable.
Status: Satisfactorily achieved.
4. Next Steps
Self-management plan:
Emma and Dr Green collaboratively developed a self-management plan prior to the completion of treatment. The plan includes daily use of grounding and mindfulness strategies, use of her pre-work routine on high-stress days, and continued engagement with her walking group as a protective social activity. Emma has identified early warning signs of symptom return, including sleep disturbance and social withdrawal, and has a clear plan to contact her general practitioner promptly if these emerge. A letter has been provided to Emma’s GP summarising treatment outcomes and recommending a low-threshold re-referral pathway should symptoms recur.
5. Other Information
Date of last face-to-face meeting with the kiritaki: 12/05/2026
Other relevant information: Emma expressed gratitude for the treatment she received and reflected that she feels equipped to manage her wellbeing independently going forward.
Final outcome measures completed with the kiritaki: Yes.
6. Provider Declaration
Note to clinician: The following declarations must be completed manually on the official ACC8544 form by checking the relevant boxes:
☐ I have informed the kiritaki/guardian/safe contact/whānau that the information collected for this report will be sent to ACC to update on progress and completion of service. I have kiritaki/guardian/whānau authority for this.
☐ I confirm that the information contained in this report is accurate and that I have followed the standards set out in the Sensitive Claims Service operational guidelines.
Lead Service Provider name: Dr Sarah Green
Provider ID: NP-2025-004
Supplier name: NovoPsych Psychology Practice
Supplier ID: NP-SUP-001
Date: 14/05/2026
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