NovoPsych Practice Plan is designed specifically for practices that require flexibility, oversight of client data and individualised access for each clinician.
Under one central practice account, each practitioner will have their own account and separate login credentials. Subscription tiers for each user can be customised and assigned depending on assessment or AI Notes usage requirements:
Note:
For more on our available tiers and pricing, you may visit our page here.
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Within a Practice Plan, Account Managers and Supervisors are equipped with administrative control, including the ability to:
This guide is intended for Account Managers who are setting up and managing a Practice Plan with multiple users.
To set up your central account on an existing NovoPsych account, see Existing Accounts
To set up your central account on a new NovoPsych account, see Creating a New Account
If you’d like support with setting up your Practice Plan, kindly reach out to our support team (info@novopsych.com) with the following details:
To see a Practice Plan in action, we’d recommend booking a live demo with Gina
To set up the central account on an existing account, a paid subscription is required (Pro / Pro Plus / Platinum). If you are currently not on a paid tier, you may upgrade your subscription before inviting users.
Navigate to the Account Settings page by clicking the 
gear icon in the top right hand corner.
Before proceeding, check to see you have a valid payment method added on your account which would be subsequently charged for the new practice plan billing. Also check to see if your plan billing frequency is set to your preferred cycle (monthly or annual).
To make changes to your subscription or billing cycle, you may refer to our guide here.
To make changes to your payment method, kindly visit our guide here. For bank transfers, kindly reach out to our support team (info@novopsych.com) before inviting users or following through the steps below.
Note: Bank transfers are available for annual subscriptions. Card payments or direct debit are available for both monthly & annual subscriptions.
Navigate to the User Management Page by clicking the Users tab in the left-hand menu.
You will now see the User Management section below – from here, select Add User:
The first time you add a new user you will see a pop-up warning that this will increase your subscription charges. User tiers in a Practice Plan are all charged to the Account Manager’s payment method once they accept the invitation.
From the screen below, select “ADD USER” and enter the required details (name, email, role, and plan).
From there, select Invite (green arrow button at the bottom). The new user will receive an invitation email.
Repeat this step to invite more users to your Practice Plan.
Register a new NovoPsych Account at app.novopsych.com/register
Enter your payment details during the signup process.
Navigate to the Account Settings page by clicking the gear icon in the top right hand corner.
Before proceeding, check to see you have a valid payment method added on your account which would be subsequently charged for the new practice plan billing. Also check to see if your plan billing frequency is set to your preferred cycle (monthly or annual).
To make changes to your subscription or billing cycle, you may refer to our guide here.
To make changes to your payment method, kindly visit our guide here. For bank transfers, kindly reach out to our support team (info@novopsych.com) before inviting users or following through the steps below.
Note: Bank transfers are available for annual subscriptions. Card payments or direct debit are available for both monthly & annual subscriptions.
Navigate to the User Management Page by clicking the Users tab in the left-hand menu.
You will now see the User Management section below – from here, select Add User:
The first time you add a new user you will see a pop-up warning that this will increase your subscription charges. User tiers in a Practice Plan are all charged to the Account Manager’s payment method once they accept the invitation.
From the screen below, select “ADD USER” and enter the required details (name, email, role, and plan).
From there, select Invite (green arrow button at the bottom). The new user will receive an invitation email.
Repeat this step to invite more users to your Practice Plan.
Account Managers can decide if users on the Psychometrics tier should be able to access NovoNote AI Scribe. This prevents unexpected upgrades, while still ensuring practitioners who need access can use NovoNote.
In the User Management section, you’ll see the following setting:
“Block access to NovoNote AI Scribe for users on a Psychometrics plan.” (See image below)
When a practitioner or user in the Practice exceeds their current tier limits, they will be automatically upgraded to the correct plan, and you will be notified by email.
